Sales and Marketing:

• Actively promote and drive BNPL sales directly to customers in the store.
• Work with the merchant's staff to identify opportunities to upsell or encourage the use of BNPL for larger purchases.
• Monitor sales performance and report key metrics and insights to CrediQ management.
• Ensure all promotional materials, including posters, price tickets, and other advertisements, are current, properly displayed, and highly visible to customers.

Training and Support:

• Train and support the merchant’s customer service and sales representatives on the benefits and process of the CrediQ BNPL service.
• Act as the primary point of contact for the merchant's staff regarding any questions or issues with the BNPL service.
• Provide ongoing coaching to ensure the merchant's team is confident in offering the BNPL solution to every eligible customer.

Customer Service:

• Address any customer queries or concerns related to the CrediQ BNPL service, ensuring a smooth and positive customer experience.
• Assist customers with the application process for the BNPL service as needed.

• A minimum of 3-4 years of experience in a sales, marketing, or customer service role, preferably within a retail environment with extended credit and BNPL.
• Proven ability to work independently and manage time effectively.
• Strong interpersonal and communication skills, with the ability to build rapport with both customers and merchant staff and influence others.
• Strong analytical skills with the ability to track, interpret, and report on sales data.
• Excellent problem-solving skills and the ability to think on your feet.
• A proactive and results-oriented mindset.

Sales Growth: Achieve monthly and quarterly BNPL application, approval, and sales targets across assigned merchant locations.

Merchant Engagement and Training: Build strong merchant relationships by delivering regular training, coaching, and support that increases BNPL adoption and staff participation.

Customer Conversion and Experience: Maximize the conversion of eligible customers into BNPL users while maintaining high customer satisfaction and service standards.

Performance Reporting and Business Development: Deliver accurate sales reporting, identify growth opportunities, and implement initiatives that increase merchant revenue and CrediQ market share.

• Demonstrates the highest standards of accountability and integrity, ensuring sound financial stewardship, regulatory compliance, and ethical decision-making across all revenue activities.
• Results-driven with a strong commercial focus, consistently identifying opportunities to optimize revenue, improve operational efficiency, and achieve strategic business objectives.
• Adaptable and committed to continuous learning, embracing new technologies, market trends, data analytics, and fintech innovations to drive sustainable business growth.
• Highly detail-oriented and analytical, maintaining exceptional accuracy in financial reporting, forecasting, performance metrics, and revenue analysis to support informed decision-making.
• Self-motivated and collaborative, with the ability to work independently while partnering effectively with Finance, Credit, Operations, Sales, Marketing, and Merchant teams in a fast-paced, high-growth fintech environment.

• Sales and Business Development – Demonstrates the ability to identify opportunities, build merchant relationships, and consistently grow BNPL sales and revenue.
• Customer Relationship Management – Builds trust with customers and merchant partners by delivering exceptional service, resolving issues, and fostering long-term relationships.
• Communication and Influencing Skills – Communicates clearly and confidently, effectively promoting CrediQ's solutions, training merchant teams, and influencing purchasing decisions.
• Commercial and Analytical Thinking – Uses sales data, market insights, and performance metrics to identify trends, measure success, and drive continuous improvement.
• Planning and Execution – Organizes workload effectively, manages competing priorities, and delivers against sales targets and business objectives in a fast-paced environment.
• Adaptability and Initiative – Takes ownership, embraces change, and proactively identifies opportunities to improve merchant performance, customer experience, and business growth.

• Join a fast-growing fintech team that is transforming how customers access flexible financing solutions across the Caribbean.
• Gain hands-on experience in credit and collections management, developing expertise in customer engagement, payment recovery, and portfolio performance.
• Enjoy competitive compensation and benefits, with opportunities for continuous learning, career advancement, and professional development.
• Work in a collaborative and innovative environment that values accountability, customer service excellence, and personal growth.